Delete your ChronoPill account
An account is optional. If you created one, you can delete it at any time, in the app or by email.
Delete it in the app
On iPhone, iPad and Android, open ChronoPill and go to:
Settings > Account > Delete Account
Then confirm in the dialog. You do not need to email us or visit a website.
What is deleted
- Your account record on our servers: email address, password hash, name, internal user ID, Apple user identifier and the purchases registered with your account. It is erased from our live systems at once; copies in our database backups are gone within 35 days.
- Your internal user ID on any promo code you redeemed. The code stays marked as used.
- All data stored in the app on the device where you delete the account: medications, schedules, dose history, profiles and preferences.
What is not deleted
- Data on another device where you did not delete the account stays there until you uninstall the app or clear its data.
- A caregiver dashboard share: when you delete your account in the app on the iPhone that shares it (ChronoPill 1.5.2 or later), the app sends the share code with the request and the share is deleted at once. If you delete your account another way, our server cannot tell which share is yours: tap Revoke access in the caregiver dashboard screen first, otherwise it is deleted when the access time you chose ends, and at the latest 30 days after the last sync.
- Support requests you sent from the app: they are kept apart from your account and deleted automatically 24 months after they are written. Email us to have them deleted sooner.
- Encrypted backup files you saved yourself stay where you saved them. ChronoPill never has a copy: delete them yourself if you no longer need them.
- Records the law requires us to keep for a limited time (for example accounting records of purchases) are kept only for that period, then deleted.
Deleting your account does not cancel a subscription. Cancel it in your App Store settings on iPhone or iPad, or in Google Play under Payments and subscriptions on Android.
Without the app
If you no longer have the app or your device, send an email from the address of your account to contact@chronopill.com with the subject "Delete my ChronoPill account".
We process the request within 30 days and confirm by email. We may ask you to confirm the request from that address first.
Last updated: 11 October 2026.
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